Customer Success Manager - SMB
Remote
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Karbon is hiring a remote Customer Success Manager for its SMB customer base. The role focuses on managing a large group of small and medium-sized business accounts, building strong relationships, supporting adoption of the platform, and helping keep customers renewing and satisfied. It also involves spotting renewal risks early, working with support, product, sales, and marketing teams, and using customer feedback and data to improve the experience. The position suits someone who can work efficiently and strategically, handle a wide portfolio, and create steady value for many customers through a mix of proactive service and retention-focused account management.
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