Customer Support Agent

Kiwi, a rapidly expanding fintech company focused on providing personal loans to underserved communities, is seeking a Customer Support Agent to join their Client Services team. In this remote, full-time role, the agent will assist existing customers with their inquiries via phone, chat, and email in both Spanish and English. The position requires strong communication skills, tech-savviness, and a problem-solving attitude, as agents will need to navigate various support tools like Zendesk and Atlassian products while addressing customer needs. Candidates should have at least two years of experience in customer-facing roles, such as in BPOs or call centers, and possess a solid understanding of financial concepts like interest rates and credit scores. Bilingual proficiency in Spanish and English is essential for effective communication. The role involves early and late shifts, including rotating weekends, making it suitable for individuals who can adapt to varied schedules and customer requests. This position is ideal for those who thrive in fast-paced environments and are committed to delivering excellent customer service.