Staff Technical Customer Success Manager

Kong is hiring a remote Staff Technical Customer Success Manager to join its Customer Experience team. The role focuses on helping customers use APIs and microservices effectively, guiding them across the customer lifecycle, and working closely with sales and product teams to improve adoption and outcomes. It suits someone who enjoys building relationships, supporting a portfolio of customers, and using scalable tools and reusable resources to improve the customer experience. The advert encourages applications from people who are strong in some areas and interested in developing in others.