Customer Service Representative

Lennor Group is seeking a Customer Service Representative for a BPO organization specializing in mortgage, banking, financial services, and insurance. The role involves managing both inbound and outbound calls, addressing customer inquiries, and resolving issues while ensuring satisfaction. Candidates will need to document interactions accurately and meet performance metrics related to customer satisfaction and productivity. A minimum of one year of experience in a voice account within the BPO sector is required, along with a Bachelor’s or Associate degree in any field. Strong verbal communication, active listening, and problem-solving skills are essential for success in this position. The job is onsite in Alabang and requires working night shifts, including weekends and holidays. This role is suitable for individuals who are customer-oriented, adaptable, and thrive in a fast-paced environment.