Refund Policy
Last updated: 12 November 2026
This policy explains how cancellations and refunds work for paid Victra plans bought on victra.careers.
1. Cancel at any time
You can cancel a subscription at any time in Settings → Plan, or by writing to us. The plan does not renew after that, and you keep access until the end of the period you have paid for.
2. 14 days for the first payment
If you are not satisfied, ask for a refund within 14 days of the first payment of a subscription and we refund it in full, without asking you to explain why.
3. Renewals
Renewal payments are not refunded, because you can cancel before the renewal date. Exceptions: if you were charged twice, charged after you had cancelled, or charged by mistake, we refund that payment in full.
4. How to ask
Write to contact@victra.careers or to the support chat from the email of your Victra account, and name the date of the payment. We answer within 2 business days and send the refund within 5 business days to the card or method you paid with. Your bank may take up to 10 more days to show it.
5. After a refund
Once a payment is refunded, the paid plan it bought ends and the account returns to the free plan.
6. Contact
Questions about refunds: contact@victra.careers