Client Support Specialist - After Hours

Lyra Health is seeking a Client Support Specialist for an after-hours remote position. This role involves being the initial contact for clients seeking mental health care, conducting needs assessments, connecting clients to appropriate services, and addressing inquiries related to benefits, products, and technical issues. The position requires strong time management skills and the ability to handle a high volume of communications through calls, emails, and chats. Candidates should be flexible and adept at managing unexpected situations. While the advert does not specify required qualifications or experience, it emphasizes the importance of compassion and confidence in client interactions. The role offers various shift options, including Monday to Friday and Sunday to Thursday, with hours extending into the early morning. This position is ideal for individuals who thrive in a performance-driven environment and are committed to supporting clients throughout their care journey.