Director, Customer Success

Mastercard is seeking a Director of Customer Success for its Small and Medium Enterprise segment, based in Purchase, New York. This leadership position focuses on managing customer health, retention, and revenue growth within the North American market. The role involves overseeing strategic relationships with financial institutions, fintechs, and merchant customers, ensuring that customer outcomes align with commercial performance goals. Key responsibilities include managing renewals, expansion initiatives, and revenue forecasting, while collaborating closely with Sales, Product, Risk, and Operations teams. The ideal candidate will possess strong leadership skills, commercial acumen, and the ability to engage effectively with senior executives. While the advert does not specify the required qualifications or experience, it emphasizes the need for a strategic mindset and the ability to identify and address risks proactively. The working arrangement is not detailed, leaving it open to interpretation. This role is suited for individuals with a strong background in customer success and a passion for driving growth in the SME sector.