Contact Center Customer Service Representative (Full-Time)

MCI is seeking a full-time Customer Service Representative in Savannah, GA, to enhance customer experiences for various respected brands. Daily responsibilities include managing inbound calls, emails, and chats, providing accurate information about products and services, and resolving customer complaints while adhering to company procedures. Candidates should have at least one year of customer service experience, ideally in a contact center environment, and must possess a high school diploma or equivalent. Strong communication and interpersonal skills are essential, along with the ability to multitask in a fast-paced setting. Familiarity with CRM systems and call center tools is also required. Fluency in both English and Spanish is necessary for this role. The position is suited for motivated individuals who are dedicated to delivering excellent service and meeting performance goals related to quality and customer satisfaction. Interested applicants must complete a full application on the company’s careers page, including screening questions and a brief pre-employment test.