Network Customer Support Engineer

Point One Navigation is seeking a Network Customer Support Engineer to enhance the customer support experience related to their correction network's reliability and operational health. This role involves managing complex technical support cases while overseeing operational systems and processes to ensure network performance. The engineer will collaborate with the Network Operations team to address incidents affecting customer experience and work with engineering and manufacturing teams to resolve emerging issues. The position requires fluency in two European languages in addition to English, reflecting the company's international focus. This remote full-time role is ideal for individuals who thrive in high-performance environments and enjoy solving intricate problems. Candidates should be adept at using metrics and dashboards to address customer inquiries effectively. The role is suited for those who can balance hands-on technical support with leadership responsibilities in a growing organization.