Canada- Escalation Manager (Customer Support)

PointClickCare is seeking an Escalation Manager for their customer support team, focusing on enhancing the quality of care provided by healthcare organizations. The role involves addressing complex customer issues and ensuring effective resolution, leveraging AI tools to improve workflows and outcomes. Candidates should possess relevant experience in customer support and demonstrate strong problem-solving skills. While specific qualifications are not mentioned, expertise in AI integration is valued, as the company emphasizes innovation and creativity in its operations. The position is remote, but employees will need to travel to the Mississauga and/or Salt Lake City offices for onboarding and team events. This role is ideal for individuals who thrive in a dynamic environment and are passionate about making a meaningful impact in the healthcare sector. PointClickCare promotes a culture of growth and collaboration, making it suitable for those looking to contribute to a forward-thinking organization.