Support Engineer

Posh is hiring a remote Support Engineer to help with technical support and specialized client work on its AI-based banking products. The role focuses on diagnosing difficult issues, handling ticket queues, supporting telephony setups, and working with teams across implementation, engineering, and customer success. It also includes contributing to internal documentation and, on rare occasions, being available for overnight or early-morning deployments. This position should suit someone with 4+ years in technical support or implementation engineering, telephony experience, strong troubleshooting skills, and the ability to explain technical issues clearly to non-technical people.