Technical Customer Support

QuickMail is seeking a Technical Customer Support professional to join their remote team. In this role, you will be responsible for providing comprehensive support for both QuickMail and its Mailflow add-on, acting as the primary point of contact for customers. Your daily tasks will include managing support priorities, addressing customer inquiries through the Help Scout queue, and investigating issues related to deliverability, DNS records, LinkedIn automation, and campaign setup. Strong communication skills, technical knowledge, and critical thinking are essential for success in this position. You will collaborate closely with the engineering team to identify product improvements and refine support processes. The role requires a proactive approach to problem-solving, as you will need to reproduce issues and determine effective solutions for customers. This position is ideal for someone who thrives in a fast-paced environment and values autonomy in their work. QuickMail operates as a fully remote team, allowing for flexibility across different time zones.