Customer Success Manager, Mid-Market

Scribe is hiring a remote Customer Success Manager for its mid-market customers. The role focuses on managing accounts across onboarding, adoption, expansion, and renewal, with responsibility for keeping customers engaged and helping drive revenue growth. It involves creating onboarding and enablement programs, spotting opportunities for further use of the product, running business reviews, and working closely with teams across the company to address feedback and customer risk. This role would suit someone who is relationship-oriented, focused on customer outcomes, and comfortable contributing to retention and growth.