Collections Supervisor

Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations Manage and maintain daily operations of the Dialer campaigns Performs collection activity on accounts when subordinates have difficulty collecting. Reviews the department’s collection activity, identifying trends and assessing unit effectiveness Receives and resolves customer complaints Performs duties related to staff development such as performance evaluations, disciplining employees, and training Reviews and recommends foreclosure to the Default Management committee Compiles data and generates ad-hoc reporting for Manager Provides monthly summary to Manager on departmental performance objectives Ensures that 10 calls per month are evaluated for each Loan Counselor in the department All other duties as assigned Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions Three years collection experience in a mortgage servicing environment Knowledge of Federal, State and local regulations concerning debt collection regulations Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure) Working knowledge of contact center database applications Experience with Ensemble Pro dialer administration Experience utilizing DataViews for reporting Knowledgeable in scheduling and volume forecasting High level of proficiency with Microsoft Office Suite Excellent written and verbal communication skills Strong team player with a high level of professionalism and initiative Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs Strong negotiation skills Strong analytical and problem solving ability Ability to organize, prioritize and allocate workload for optimum efficiency Solves problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution Ability to resolve conflict appropriately and effectively resolve problems LoanCare is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.