Customer Service Representative | Technical Support

Spectrum is seeking a Customer Service Representative focused on technical support in Orlando, FL. In this role, you will handle inbound calls, assisting customers with internet and phone issues, as well as addressing basic billing inquiries. The position requires a proactive attitude, strong problem-solving skills, and the ability to multitask effectively. A high school diploma or equivalent is necessary, along with the capability to work various schedules, including nights, weekends, and holidays. Proficiency in English is essential for reading, writing, speaking, and understanding customer needs. This role is ideal for individuals who enjoy learning continuously and thrive in a dynamic environment, as you will be part of a supportive team in a busy call center. Your work will directly impact customer satisfaction and strengthen connections between Spectrum and its subscribers. If you are passionate about providing excellent service and can manage challenging feedback, this position may be a great fit for you.