Customer Support Associate

Squarespace is hiring a remote Customer Support Associate to help customers with account, billing, domain, and other transactional questions. The role focuses mainly on live chat and email support, with most of the work handled through queue-based chats, and it involves resolving issues quickly while representing the brand well. Candidates need at least one year of customer-facing experience, strong written communication skills, attention to spelling and grammar, and the ability to interpret conversations accurately. It suits people who can work a 40-hour schedule that includes weekends and holidays, and who live in one of the listed U.S. states and have a dedicated home office with reliable Wi‑Fi.