Patient Support Associate

Theranica USA, Inc. is seeking a Patient Support Associate to join their remote team. This full-time position involves providing high-quality, patient-centered support as part of the Nerivio Cares Customer Support team. Daily responsibilities include serving as a primary contact for patients and prescribers, addressing inquiries through phone, email, and chat, and guiding users through the Nerivio products and processes. The role requires effective communication skills, both verbal and written, to troubleshoot issues and ensure a positive patient experience. Additionally, the associate will manage day-to-day activities within the support team, respond to incoming requests, and document all patient interactions in a Customer Feedback database. The position involves creating shipping labels and tracking shipments for U.S.-based patients. While the advert does not specify required qualifications or experience, the role is suited for individuals who are empathetic and skilled in problem-solving. This opportunity is ideal for those looking to contribute to a company focused on innovative medical solutions for migraine management.