Customer Success Manager

UpGuard is hiring a remote Customer Success Manager to help onboard customers and support them in getting the most from its cyber risk platform. The role involves working closely with customers to understand their challenges, provide guidance and training, set up success plans, and keep in regular contact throughout the deployment process. It calls for someone who is experienced in customer-facing work, attentive to detail, clear in communication, and able to build credibility with customers. This role would suit a collaborative professional who can listen well, handle ongoing customer relationships, and help improve the customer experience over time.