Basic Support Agent

Viva is seeking a Basic Support Agent to join their team in Yerevan, Armenia. The primary responsibility of this role involves providing telephone support to customers, ensuring they receive accurate information about the company's products and services. The agent will be tasked with addressing customer inquiries, documenting issues, and following up to ensure resolutions are achieved, while also offering feedback as needed. While the advert does not specify required qualifications or experience, candidates should possess strong communication skills to effectively engage with customers. The role emphasizes the importance of delivering efficient service and maintaining customer interest. Language requirements are not detailed, but proficiency in English is typically expected in customer support roles. The job arrangement is not specified, leaving it unclear whether the position is office-based, hybrid, or remote. This role is likely suited for individuals who enjoy problem-solving and have a passion for customer service, making it a good fit for those looking to start or advance their career in support services.