Regional Basic Support Agent

This internship position at Viva in Vnadzor, Armenia, focuses on delivering telephone assistance to clients. The core of the daily routine involves speaking with customers to ensure they receive precise and accurate details about the company’s offerings. You will actively engage users by discussing available products and services while documenting any problems that arise. Following up on these recorded issues is a key part of the workflow, along with providing necessary feedback to the team. When technical questions exceed your current capability, you are expected to transfer the call to the specialized technical department. Keeping thorough logs of every customer interaction is mandatory, and you must compile daily reports detailing complaints and customer proposals. The advert does not specify particular software tools or technical skills required for this role. It also does not list any specific educational qualifications or prior experience needed to apply. There are no stated language requirements beyond the implied need to communicate effectively with customers. The working arrangement is not explicitly defined as office-based, remote, or hybrid, nor are shift patterns mentioned. This role suits individuals seeking an entry-level opportunity to develop customer service and administrative skills in a support environment.