QUALITY ASSURANCE ANALYST L3

Wipro is seeking a Quality Assurance Analyst L3 to join their team in Hyderabad, Telangana. The primary responsibility of this role involves conducting audits to ensure compliance with quality standards within the account. Daily tasks include performing process quality audits according to a set plan, with specific requirements for agents in the bottom performance quartile. The analyst will prepare reports on findings and share them with clients and account leadership on a regular basis. Additionally, the role requires weekly analysis to identify error trends and conducting root cause analysis for the most common errors. The position also involves communicating any changes from clients and providing refresher training to address skill gaps. Candidates should have 3 to 5 years of experience in quality operations. This role is ideal for individuals who are adaptable and eager to contribute to a dynamic environment focused on digital transformation. The job does not specify the employment type or working arrangement.