Scaled Customer Success Manager

Dropbox is seeking a Scaled Customer Success Manager to work remotely, focusing on enhancing customer engagement and ensuring renewal readiness for mid-market and small business clients. In this role, you will analyze customer and product data to create impactful engagement strategies, utilizing targeted campaigns and digital interactions. You will connect the Programmatic and Digital Customer Success team with the Renewals Desk, translating customer health and engagement signals into actionable insights for renewals and growth opportunities. The position requires a strong customer-centric approach, with responsibilities including managing inbound customer inquiries and providing executive-level updates on customer metrics. Ideal candidates should have experience in managing customer renewals, interpreting retention data, and executing strategies to mitigate churn. Strong communication skills are essential for engaging with customers and crafting clear messaging. This role is suited for individuals who are analytical, proactive, and capable of building effective engagement programs while maintaining a focus on customer satisfaction. The position is full-time and offers the flexibility of remote work.