Product Support Engineer - EMEA

Ashby is seeking a Product Support Engineer for its EMEA region to enhance its global Support team, which aims to provide continuous coverage across various time zones. This role involves addressing complex technical issues related to integrations, APIs, permissions, data, and workflows. The engineer will utilize tools such as Plain, GitHub, Datadog, and databases to investigate problems and provide well-documented escalations to the Engineering team, ensuring that customer issues are effectively communicated. Candidates should have experience in troubleshooting and a strong understanding of technical support processes. The position is fully remote, allowing for flexibility in work arrangements. The role is ideal for individuals who enjoy problem-solving and have a technical background, as it serves as a bridge between frontline support and engineering. Applicants are encouraged to choose between the Product Support Engineer and Product Support Specialist roles based on their experience and interests, as both positions are currently open.