Customer Support Specialist - Tier 1

Canopy, a growing SaaS company based in Draper, Utah, is seeking a Customer Support Specialist for a hybrid role that requires in-office work on Mondays, Wednesdays, and Fridays. In this position, you will provide exceptional support to users of Canopy's software through email, in-app chat, and phone communications. Your daily responsibilities will include anticipating and resolving customer issues, offering remote troubleshooting assistance, and advocating for customer needs by adjusting urgency based on the context of their concerns. A strong understanding of Canopy's features, both current and upcoming, is essential for success in this role. You will also be expected to proactively identify customer questions and guide them through the software with clear, step-by-step instructions. This position is ideal for individuals who possess critical thinking skills and a genuine desire to learn and grow within a fast-paced environment. The role emphasizes the importance of delivering friendly and efficient service, contributing to Canopy's reputation for outstanding customer support.