Sr. Customer Success Manager - EMEA

Chili Piper is seeking a Senior Customer Success Manager for the EMEA region to join their fully remote team. In this role, you will manage a portfolio of 80-100 customers, focusing on onboarding, demonstrating return on investment, and addressing any challenges that arise. Daily tasks include training customers, implementing new use cases, and ensuring that both customers and internal teams meet established success criteria. The position requires a strong technical background, specifically knowledge of JavaScript, HTML, and CSS, as well as expertise in revenue, sales, marketing, and customer success operations. You will also be responsible for providing regular updates and collaborating with cross-functional teams to enhance customer experiences. This role is ideal for someone who enjoys coaching clients and proactively solving technical issues. The position is remote, allowing for flexibility in work arrangements.