Lead Customer Success Manager

Cirion Technologies is seeking a Lead Customer Success Manager to enhance customer experience and foster long-term relationships with clients. The role involves leading the Customer Success strategy for a designated client portfolio, focusing on maximizing the value of Cirion's services while ensuring customer satisfaction and loyalty. Key responsibilities include managing strategic relationships, conducting Service Review Meetings, monitoring service performance, and developing strategies for customer retention and contract renewals. Candidates should possess a bachelor's degree in relevant fields such as Telecommunications Engineering or Business Administration, along with at least five years of experience in managing large corporate accounts, ideally in the IT, Technology, or Telecommunications sectors. Familiarity with ITIL methodologies and networking technologies, including MPLS and SD-WAN, is essential. Basic knowledge of project management methodologies is also required. Advanced proficiency in English is necessary for effective communication. This position is suitable for individuals passionate about building trusted relationships and delivering value to clients. The specific employment type and working arrangement are not mentioned in the advert.