Customer Success Manager (Mid-Market / Enterprise)

Terrific is seeking a Customer Success Manager to enhance the customer experience for mid-market and enterprise clients in Bogota, D.C. This role focuses on managing the customer lifecycle after sales, ensuring successful onboarding, product adoption, and long-term retention. Daily tasks include guiding customers through the onboarding process, identifying and addressing challenges, and fostering strong relationships with key stakeholders. The position requires skills in customer engagement, account management, and the ability to drive product usage towards measurable outcomes. Candidates should have experience in customer success or a related field, although specific qualifications are not mentioned. Proficiency in English is implied, given the nature of the role. The job does not specify a working arrangement, leaving it open to interpretation. This position is ideal for individuals who are proactive, enjoy building relationships, and are passionate about transforming customers into long-term partners.