Customer Success Technical Leader (Technical Account Manager : Splunk)

Cisco is seeking a Customer Success Technical Leader, specifically a Technical Account Manager for Splunk, based in Minato, Japan. In this role, you will focus on enhancing customer satisfaction by driving solutions that maximize the impact of customer requests. Your day-to-day responsibilities will include onboarding customers, conducting workshops, auditing usage, and addressing technical challenges proactively. You will work closely with account teams to ensure optimal use of Splunk's security products, such as Enterprise Security, User Behavior Analytics, and SOAR. Candidates must possess fluent Japanese and have deep technical knowledge in configuring, managing, and developing Splunk Enterprise Security. Experience with integrating diverse data sources and familiarity with the Common Information Model (CIM) is essential. Proficiency in Search Processing Language (SPL) for developing correlation searches and risk-based alert rules is also required. While not mandatory, expertise in UBA/UEBA, security operations, and industry-standard security frameworks is preferred. This position is ideal for individuals who are passionate about customer success and have a strong technical background in security solutions.