AI Strategist

Cresta is seeking an AI Strategist to enhance customer experiences through its AI platform. In this role, you will analyze customer conversations and business needs to create actionable plans that drive measurable results. Your responsibilities include identifying opportunities for automation and augmentation, optimizing existing AI deployments, and piloting new features. You will collaborate closely with Forward Deployed Engineers and Product Managers, ensuring a strong feedback loop with product and engineering teams. The position requires analytical skills, commercial acumen, and the ability to engage with senior stakeholders across various departments, including customer experience, operations, and IT. While the advert does not specify required qualifications or years of experience, a technical background is essential for effective collaboration with engineering teams. The role is fully remote, making it suitable for individuals who thrive in a flexible work environment. This position is ideal for those who are strategic thinkers and are passionate about leveraging AI to improve business outcomes.