Case Resolution Engineer

Elation Health is seeking a Case Resolution Engineer to join their remote team, focusing on enhancing the quality of care for physicians and patients through their cloud-based clinical platform. In this role, you will engage in problem-solving by tracing customer issues back to their source in the product code, implementing immediate fixes, and collaborating with senior engineers on more complex cases. The position emphasizes the importance of empathy and judgment, particularly for cases that require a human touch, as AI begins to handle more routine inquiries. Ideal candidates may include recent engineering graduates with experience in customer support or individuals who have a knack for automating processes and improving workflows, even if they do not have formal engineering backgrounds. The role values curiosity and the ability to influence product and engineering strategies based on observed patterns. This full-time position is entirely remote, making it suitable for those who thrive in a flexible work environment.