Senior Director, Global Support

Prove is seeking a Senior Director for Global Customer Support to lead its worldwide support strategy and operations. This executive role involves overseeing both US-based technical support teams and offshore operations, ensuring a high-quality customer experience and adherence to service level agreements. The position requires a strong leader who can drive continuous improvement within Prove's support ecosystem. Ideal candidates will possess a blend of strategic vision and operational expertise, with a focus on enhancing customer satisfaction. The role is remote, allowing for flexibility in work arrangements. Prove values self-motivated individuals who thrive in dynamic environments and can make informed decisions quickly. Team collaboration is essential, as the company emphasizes a culture of working and playing together. This position reports directly to the Chief Customer Officer and is suited for professionals with a proven track record in customer support leadership.