Shield Program Lead

Guesty is seeking a Shield Program Lead to oversee the operations and performance of its Shield program on a global scale. This role involves managing the internal claims team, fostering relationships with insurers and program partners, and ensuring a seamless experience for customers from enrollment to claims resolution. The successful candidate will focus on enhancing customer retention, operational efficiency, and program profitability while collaborating with product teams on new launches and improvements. Daily responsibilities include managing the program's operations across various markets, establishing reporting and escalation procedures, and addressing recurring operational challenges. The position requires experience in the short-term or vacation rental industry, strong leadership skills, and the ability to handle commercial discussions and operational details effectively. This is a full-time remote position, making it suitable for individuals looking to advance their careers in a dynamic and impactful environment. Guesty values candidates who are proactive in driving automation and process improvements to support program scalability.