SMB Customer Success Manager

Guesty is seeking a Customer Success Manager to enhance relationships with small and medium-sized business clients in the Bogotá D.C. Metropolitan Area. In this role, you will manage post-sale engagement, focusing on customer retention, growth, and renewal by identifying opportunities for success. Daily tasks include analyzing customer performance metrics to suggest improvements and solutions, serving as a trusted advisor, and collaborating with various internal teams to ensure exceptional service delivery. The position requires at least two years of account management experience. A strong understanding of Guesty's product offerings and the ability to stay updated on new features is essential. While the advert does not specify the working arrangement, the dynamic and global nature of the company suggests a collaborative environment. This role is ideal for individuals looking to advance their careers in a fast-paced, impact-driven setting.