Principal Customer Success Manager - Pharma

H1 is seeking a Principal Customer Success Manager to support its mission of enhancing healthcare access through data and AI technology. In this remote role, the manager will act as a strategic advisor for a portfolio of significant and complex clients, focusing on driving platform adoption and ensuring clients derive measurable value from H1’s solutions. Daily responsibilities include managing large-scale customer programs, collaborating with various business units, and leading cross-functional initiatives to ensure successful execution. The ideal candidate should possess strong leadership skills, exceptional judgment, and the ability to influence outcomes without direct authority. Experience in customer success or a related field is essential, along with a proven track record of managing complex customer relationships. The role is suited for a highly autonomous individual who thrives in ambiguous situations and is comfortable working with senior stakeholders. While specific qualifications are not mentioned, the emphasis on strategic thinking and relationship management suggests a need for significant experience in the field.