Senior Manager, AI Customer Success

Webflow is seeking a Senior Manager for AI Customer Success to lead the Customer Success team for their new platform, Source. This role involves supporting marketing teams as they utilize AI agents to enhance digital experiences. Initially, the manager will handle a select group of strategic enterprise accounts, focusing on renewals and growth while also guiding customers in deploying AI agents effectively. As the platform gains traction, the manager will be responsible for scaling the team and developing strategies to ensure customer retention and expansion. This position is unique, as it requires creating processes and strategies from the ground up, given that there is no existing playbook. The role is remote and full-time, aimed at candidates based in the United States. Ideal applicants should possess strong leadership skills and experience in customer success, particularly in tech or AI environments. The position suits individuals who thrive in fast-paced settings and are comfortable with ambiguity, as they will be instrumental in shaping the future of the Source platform.