Technical Account Manager (TAM)- US

Nivoda is seeking a Technical Account Manager (TAM) to support their growing B2B diamond and gemstone marketplace. In this remote role, the TAM will be responsible for the technical onboarding and feed integration setup for new SaaS customers, ensuring that integrations are healthy and performing well. Daily tasks include monitoring feed health, troubleshooting issues, and maintaining strong relationships with customers to prevent churn. The position requires familiarity with SaaS platforms, particularly Feeds and Shopify, as well as strong technical skills to manage integrations effectively. While the advert does not specify a required level of experience or qualifications, candidates should be prepared to demonstrate their technical expertise. The role is ideal for individuals who thrive in a dynamic environment and are passionate about improving customer experiences. Nivoda's mission focuses on democratizing access to the diamond and gemstone market, making this position particularly suited for those who want to contribute to transforming an industry.