Customer Success Manager

WorkWave is looking for a Customer Success Manager to enhance customer value and product adoption for their software solutions aimed at service professionals. In this remote role, the CSM will be responsible for developing account strategies, ensuring product engagement, and realizing business value for key customer accounts. Daily tasks include conducting strategic planning sessions, monitoring account health, and identifying opportunities for growth. The position requires collaboration with Account Managers and Renewal Managers to align on account plans and manage contract renewals. Candidates should have experience in customer success or account management, with a focus on strategic planning and metrics tracking. Familiarity with customer success enablement tools, such as Planhat, is also beneficial. This role is ideal for individuals who excel in building relationships with executive stakeholders and are adept at driving customer outcomes. Strong communication skills are essential for engaging with clients and facilitating business reviews.