Contact center specialist / 17:00-01:00, 18:00 - 02:00/

This position involves providing direct support to users who encounter technical difficulties while utilizing the company’s software. The primary responsibility is to address and resolve various customer inquiries effectively. You will also be tasked with suggesting appropriate solutions to fix issues and guiding users through the different features and functionalities of the product. The role requires strong communication abilities to ensure clear and helpful interactions with clients. The advert does not specify any particular software tools, technical certifications, or prior work experience levels required for this position. There are no stated language requirements beyond the implied need to communicate effectively with the user base. The working arrangement includes specific evening and overnight shifts, with hours listed as 17:00 to 01:00 and 18:00 to 02:00. The job is based in Yerevan, and the employment type is not explicitly defined in the provided text. This role is suitable for individuals who are skilled communicators and enjoy helping others navigate technical products. It is ideal for candidates who can remain patient and clear while troubleshooting issues and explaining complex features in an understandable way.