Customer Support Advisor

Omniplex Learning is seeking a Customer Support Advisor to join their Customer Support & Enablement team in St Albans. In this role, you will be the initial contact for customers, addressing their queries and ensuring a high-quality support experience. Daily tasks include providing first-line support for products and services, managing incoming support tickets by assessing and prioritizing them, and resolving issues when possible. More complex cases will need to be escalated to second-line support. You will maintain accurate records of customer interactions using Salesforce Service Cloud and assist customers through various channels such as email, phone, and video conferencing. The ideal candidate should have experience in a customer support or service desk environment, possess strong communication skills, and demonstrate excellent organization and time-management abilities. An analytical mindset and attention to detail are also important. This role is suited for someone who is proactive, collaborative, and focused on delivering a positive customer experience. The employment type is not specified in the advert.