Support Engineer 1

Oracle is looking for a Support Engineer 1 in Orlando, FL to act as a first point of contact for customers and help with technical questions through phone and electronic support channels. The role involves investigating and fixing straightforward issues on assigned Oracle products, following up on service requests, and passing more complex problems to experienced teams when needed. It also includes keeping support records and learning to produce knowledge base material and troubleshooting guides. This position suits someone who is building experience in customer support, technical problem solving, and support process improvement.