IT Support I

The IT Support Tier I position at PACS in Salt Lake City, UT, involves being the initial contact for technology support requests. Daily responsibilities include providing customer support through various channels, such as phone and email, while ensuring a positive experience for users. The role requires gathering information about issues, documenting requests accurately, and performing basic troubleshooting tasks, including password resets and assistance with Microsoft 365 applications. Strong customer service skills, effective communication, and attention to detail are essential for success in this role. The position is suited for individuals who can maintain professionalism, especially when dealing with frustrated users. While the advert does not specify the required experience or qualifications, it emphasizes the importance of following established support procedures. The working arrangement is not detailed, but the role is likely office-based given the nature of the support tasks. This position is ideal for those who enjoy helping others and have a foundational understanding of technology.