Customer Success Manager - SMB

Shopmonkey is seeking a Customer Success Manager to support auto repair shop owners in enhancing their businesses through digital transformation. In this remote role, you will focus on customer expansion by building strong relationships, reducing churn, and promoting the adoption of key products and features. Daily tasks include understanding customer needs, identifying software engagement areas, and driving deeper product usage while also facilitating upselling and cross-selling opportunities. You will collaborate with various teams, including Sales and Support, to ensure a seamless customer experience and monitor customer health to encourage subscription renewals. The ideal candidate should possess excellent communication skills, a strong sense of empathy, and experience in customer-facing roles. A passion for SaaS B2B and a resourceful approach to problem-solving are essential. This position is well-suited for individuals who thrive in a dynamic startup environment and can adapt to changing priorities.