Manager, Customer Onboarding & Success

Veracode is looking for a Manager of Customer Onboarding & Success to oversee the onboarding process for both Enterprise and commercial accounts in a remote capacity. This role involves direct project management of technical deployments alongside Customer Solutions Engineers, ensuring that customers quickly realize value from their solutions and adopt key features for long-term success. The ideal candidate should have a strong background in Customer Success, particularly in building scalable programs within a B2B SaaS environment, and possess hands-on experience in managing technical deployments and leading onboarding teams. Responsibilities include leading the onboarding function, developing team members, and ensuring that onboarding plans align with business outcomes and adoption goals. The role requires identifying and mitigating onboarding risks to enhance customer experience. This position reports to the Vice President of Customer Success and is suited for individuals with a proven track record in customer engagement and project management in a technology-driven setting.