Customer Service Representative

Wenger & Watson is seeking a Customer Service Representative to join their team in Chennai, Tamil Nadu. The role involves professionally explaining the company's products and services through various communication channels, including email, text, and chat. Representatives will engage with customers, demonstrating warmth and empathy while addressing their concerns and ensuring timely resolutions. If issues arise that require further expertise, the representative will escalate these to leadership. Effective communication with US teams is also a key aspect of the job, utilizing email, chat, and ticketing systems. Candidates should have at least two years of experience in customer service, ideally within a contact center setting. Fluency in English, both written and spoken, is essential for clear communication. The position requires attention to detail for documenting interactions and following up on customer inquiries, as well as basic technical troubleshooting skills. Flexibility to work shifts that align with US business hours is necessary. This role is suitable for individuals who thrive in a dynamic environment and possess strong communication skills.