Product Support Specialist - APAC

Ashby is seeking Product Support Specialists for remote positions in the APAC region. The role involves working closely with customers, providing support for a complex product, and addressing various technical issues. Specialists will troubleshoot integrations, guide users through workflows, and contribute to projects aimed at improving team efficiency. Candidates should be adept at managing complex SaaS troubleshooting, including isolating configuration problems and communicating solutions clearly. The position requires the ability to explain technical concepts to different audiences effectively. The work schedule includes one weekend day, with a weekday off, following either a Tuesday to Saturday or Sunday to Thursday pattern. Applicants can indicate their preferred working hours during the application process. This role is ideal for individuals who possess a strong sense of ownership, systematic thinking, and effective communication skills in asynchronous environments.