Customer Service Chat Advisor

Concentrix is seeking a Customer Service Chat Advisor to join their team in Cape Town. In this role, you will manage high-profile customer cases, ensuring resolutions are reached efficiently while adhering to business service level agreements. Daily tasks include proactively addressing customer concerns, sharing knowledge with team members, and staying updated on campaign information. Candidates should have at least six months of experience in an international contact center environment, specifically in chat support. A Grade 12 qualification is required, along with proficiency in English for effective verbal communication. The position involves working on-site and requires flexibility to accommodate shifts aligned with UK business hours. This role is ideal for self-motivated individuals who are responsible and enjoy collaborating within a dynamic team environment.