CUSTOMER SERVICE AGENT : FRENCH SPEAKING

WNS Global Services is seeking a French-speaking Customer Service Agent to join their team in Cape Town, South Africa. The role involves delivering reliable customer service by understanding and addressing customer needs, processing high volumes of inquiries, and escalating issues when necessary. Agents will provide accurate information about products and services, promote offerings, and maintain customer records using relevant information systems. Candidates should have a minimum of Grade 12 and possess 6 to 12 months of experience in customer service and call center environments. Proficiency in MS Word, email communication, and typing skills are essential. The position requires excellent verbal and written communication skills in both French and English, along with a neutral accent. The ideal candidate will demonstrate strong customer orientation, the ability to work under pressure, and effective conflict resolution skills. This role is suited for individuals who can adapt to changes and work collaboratively within a team. The specific employment type and working arrangements are not stated in the advert.