Customer Success Manager

Customer.io is seeking a Customer Success Manager to join their remote team, focusing on Mid-Market clients in the APAC or EMEA regions. In this role, you will manage a portfolio of approximately 40-60 customers, guiding them from onboarding through to long-term adoption and ensuring they achieve commercial success. Daily responsibilities include collaborating with various teams such as Account Management, Technical Support, and Engineering to help clients derive value from the platform. The ideal candidate should possess strong questioning skills to uncover underlying issues and be able to influence customers to overcome challenges. A genuine curiosity about customer businesses and industries is essential, as is the ability to build strategic partnerships rather than merely responding to inquiries. While specific technical expertise is not required, a solid understanding of the application and its features is necessary to translate customer needs into meaningful outcomes. This position is suited for individuals who view customer success as a driver of growth and are proactive in seeking opportunities within their accounts.