Senior Customer Success Manager

NetBox Labs is seeking a Senior Customer Success Manager to oversee the long-term success of a strategic portfolio of customers in a remote setting. The role involves ensuring that customers derive ongoing value from the company's products and services, which is essential for maintaining strong net revenue retention and customer lifetime value. Daily responsibilities include developing customer success plans, driving onboarding and adoption, and building relationships with senior stakeholders. The position requires the ability to identify risks and opportunities for growth, as well as advocating for customer needs within the organization. Candidates should possess experience in customer success management, particularly with mid-market and enterprise clients, and be skilled in using customer data to inform decision-making. The role also involves mentoring junior team members and contributing to the development of Customer Success strategies and best practices. This position is ideal for individuals who excel in a trusted advisor role and are adept at managing customer relationships to drive expansion and minimize churn.