Technical Support Specialist, Financials

ServiceTitan Armenia is seeking a Technical Support Specialist for their Financials division in Yerevan. In this role, you will be the primary contact for customers, assisting them with various aspects of the software through phone, chat, email, and screen-sharing. Your responsibilities will include mastering financial modules such as invoicing and accounts receivable, troubleshooting accounting integrations with platforms like QuickBooks and Sage Intacct, and guiding customers on best practices for financial reporting and month-end procedures. The position requires a bachelor's degree or equivalent experience in technical support or accounting, along with strong problem-solving skills and the ability to communicate complex concepts clearly. Flexibility is essential, as shifts will vary based on business needs, with the earliest starting at 3 PM and the latest ending at 3 AM AMT. This role is ideal for someone who is empathetic, patient, and eager to make a significant impact in customer service while leveraging their accounting knowledge.